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FAQs

Service Issues Code of Conduct Policy
Service Issues
Request a Quote
Request a quote at : sales@atelww.com
Response Time
We offer immediate and rapid response to sales demands (for routine inquiries, they are usually replied to within 1 to 2 hours)
Product Brand
Our product's brand is ATEL
Sample Availability & Policy
After customers confirmed the specification, we are very glad to provide samples for testing and qualification. All samples should be paid before shippment, the samples price is a higher than mass order. When the mass order placed, we can return you the samples cost, or send you more piece products with the shippments. You can buy the samples from us directly using t/t, western uion, or paypal.
Payment Terms
Terms for mass order: you can pay us by using T/T, LC, Western Union, or others by negotiation; About samples order: T/T, Western Union, Paypal are acceptable.
Shipment Suggest
We accept all kinds of shipping ways including: express, air, sea, car, truck or pick up by appointed agency. For large order, we suggest by Sea, if you have own forwarder, you can send the contact information, if you need us to quote freight, we can check the best price for you.
Quality Assurance
Every procedure has to undergo a rigorous check, make sure that the 100% product are qualified. High-quality materials and combinations of pressure constitute a set of high standards of information channels. Being IEC, TIA/EIA, RoHS standards, UL and ISO certified, products undergo a rigorous screening test before delivery, ensure the product size and performance meet clients’ needs.
Other Requirements
We can offer a certain level of OEM and ODM services.